Consumer Review Protection in Malaysia : Constitutional and Common Law Protection from Lack of Consumer Review Protection Legislation

Consumer Review Protection in Malaysia : Constitutional and Common Law Protection from Lack of Consumer Review Protection Legislation

A very good point from Citizen Nades Raja.

In Britain, the Consumer Review Fairness Act (CRFA) of 2016 protects consumers who write reviews of products, services, and business conduct in any media, including traditional, digital and social media. This year in 2022, Britain is targeting Consumer Protection & Competition Reforms — two of which are : Competition Reforms to ensure the system is “fit for the digital age”; consumer rights reforms to keep pace with digital developments and tackle specific issues like fake reviews; and Consumer Enforcement Reforms to empower the national antitrust watchdog to intervene effectively.

The Malaysian Federal Court in 2010 in its unanimous decision held by Sri Ram FCJ had declared that the right to receive information forms part and parcel of the Federal Constitution and thus, by corollary, the right to impart or provide information. In Malaysia, although Act 599 or the CONSUMER PROTECTION ACT 1999 is silent on the protection of consumer reviews on social and digital media, the settled Common Law of England must be taken into consideration and thus, be considered as to provide ample development of consumer review protection for Malaysians.

The lack of Consumer Review Fairness legislation for Malaysia is a reasonably good grouse.

© Hakimi Abdul Jabar, Malaysia 2022. All Rights Reserved.

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Hakimi Abdul Jabar

Hakimi Abdul Jabar

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Founder, Global Legal Advisor & Chief Software Developer @ The Software Suite. Comprador of Trading Companies. Writer/Author. Music Composer. Humanitarian.